Everything you need to know about Hipstr

Our packages come with up to 4 hours of event time standard, always. You are also more than welcome to add additional time to your reservation in increments of 1 hour.

For our Hipstr Halo Package, we recommend a 10 ft by 10 ft footprint. We can accommodate a smaller footprint if needed, but this is our recommendation for the best experience. Please see below for additional packages: Hipstr Array: 12ft by 12ft. Hipstr 360: 15ft by 15ft. 

Although it is not a requirement a wifi connection can help with faster photo sharing. If no wifi network is available we are able to provide a portable network.

As long as we have the recommended footprint for your booth package we, can typically fit up to 10 guests in a halo booth photo. For best results with Array we recommend up to 5 guests and our 360 package can fit up to 2 guests at a time.

Yes - all the time. There are just a few considerations that you should keep in mind, which are outlined below. 
1. Make sure that the photo booth experience is not set up in direct sunlight. This is a photography experience and we want to ensure that your photos are not washed out by light. 
2. We’ll need to be placed on flat, solid, and dry ground. 
3. If you’d like a backdrop we’ll need to ensure that winds aren’t moving more than 7mph.
4. We’ll need to be within 30 feet of a power outlet, and yes generators are fine. 
5. In case of inclement weather, we’ll need to make sure that there’s a plan B that allows the photo booth experience to continue even if the weather gets a little moody. 

Yes - you can fully customize your backdrop. It is an upgrade option that you can add to any package. With this upgrade, you’ll work directly with our design team, who will provide you with a mockup of your vision before we send it to print to ensure it’s exactly how you want it. This backdrop is yours to keep after your event as well. Please note that we need at least a 30-day lead time before your event for us to ensure that we can get designed and printed on time. 

Yes - the only thing we require is a way to hang without puncturing the backdrop. 

Yes - of course. You can either add an “idle hour”, which means that the booth will be fully set up but non-operational, or you can add an “active hour”, which means the booth will be set up and operational for guests to use. 

With most of our packages, you can choose between a 2 x 6 print size or a 4 x 6 print size. With each of these options, there are several different photo orientations that you can also choose from. 

You can cancel at any time without incurring any cancellation fees. Your deposit is fully refundable as long as your cancellation occurs before six months of your event date.

Yes - we can provide a certificate of insurance. We’ll just need at least a two-week lead time prior to your event to add any customizations that may be needed for your venue. 

Yes - with each of our packages you will be able to work directly with our design team to fully customize your photo overlay. 

Of course!  We have many clients who have worked with us across several state lines. 

It is possible but can prove to be challenging depending on the venue. If it is required for the photo booth to be moved mid-event it could take up to an hour and fifteen minutes to set up the experience again. In this scenario, this time would be deducted from your 4 hours of event time. 

Different packages and venues require different setup times. Generally, we aim to arrive at least an hour to an hour and a half prior to the official start time for the photo booth experience. 

If you’ve purchased a custom backdrop with us, then that backdrop fully belongs to you after your event concludes. 

You have two options to officially reserve your event date with us. You can either place a 50% deposit down with the remaining balance due 30 days before your event date or pay in full. Either of these options will secure your event date and allow our team to get started with planning and designing for your photo booth experience. 

We have what’s called an “Event Detail Form”, this form will ask you all the specific information that we’ll need for your event. 

Yes, you can. You’ll have the option to upload any image or images you’d like to use for your photo layout. 

Yes, of course. You’ll receive your online gallery within 1 week of your event date. 

A hipstr host is your day of event contact from Hipstr. They will be taking care of the photo booth setup and breakdown at your venue, as well as hosting the photo booth experience throughout your event to ensure all your guests have an awesome time. 

We don’t have a hard line for this question, but generally speaking, we stay within 150 miles of our service areas. If you have a specific location in mind that may be a bit remote, please reach out to us and we’ll get right back to you. 

The main thing remote event locations impact is our ability to connect to the internet. This may make it difficult for guests to instantly receive their images if we have spotty internet reception. 

Yes, of course. New Year's Eve does fall into our premium pricing but we are definitely able to service your event. 

All hands on deck! It’ll be our pleasure to party with you on your vessel of choice. All we’ll need are specific load-in instructions for the pier, and of course, we’ll still need to meet our footprint and power requirements. 

We’ll only ask you to cover ferry costs, but besides that we’re happy to accommodate. 

Our recommendation is a 10 x 10 foot print but we can certainly shrink the experience to accommodate even the most intimate venue spaces.

This is certainly not a requirement, but our hosts would greatly appreciate it. 

This all depends on personal preference. Usually, in these scenarios, clients would like for the photo booth experience to be set up before the ceremony. If this is the case for you, we can easily accommodate you. You’ll only need to add the additional idle hours needed for the team to arrive earlier than normal. 

Yes, of course. You’re more than welcome to bring any of your own props to add to the experience.

Yep, you sure can. We only ask that you have at least an 8ft by 8ft backdrop, that is nonreflective and is thick enough for light to not pass through. 

It's pretty simple, all-inclusive means that everything within our packages is included and there are no additional choices in choosing any of the items within the package. 

Our online galleries are available for a minimum of six months after your event has been serviced. From there you may download all of your images directly to your personal device for safekeeping.

Yes! We offer a glam package that specializes in studio quality retouching for stunning black and white photos fit for the cover of Vogue! This filter is also available with our Halo package.

Yes - you sure can. Our rates are standard within 50 miles of our service area. So as long as your venue does exceed those limits there will not be an additional travel fee. 

Technically, yes. But please keep in mind that this is a photography experience and if the setup is in direct sunlight it could create changing lighting conditions which is not ideal for shooting the highest quality images.

Yes. However, we’ll need to ensure that there is an elevator, winds under 7 mph, and a backup plan in case of inclement weather.

If there are less than 200 guests at your event, we will have one Hipstr Host who takes care of your reservation.

Yes. Our Hipstr Host will take care of all setup and breakdown of your photo booth experience. 

It takes less than 30 minutes to break down. 

In these scenarios, our clients are typically able to provide some type of parking voucher from their venue. 

Yes - we do. 

Yes - we’ll just need a valid form of military ID. 

If your event is canceled more than six months from your event date then you would qualify for a refundable deposit. 

Yes, but rescheduling may incur change fees depending on the rescheduled date.

We are a fully cashless company. But you can reserve your date using any major credit or debit card. 

Clients are more than welcome to bring their props, but we are unable to personalize props at this time.